An internal audit activity is reviewing the organization's balanced scorecard and notes that it currently includes strong financial metrics and internal process metrics but does not capture how well the organization is meeting customer expectations. From a performance management perspective, which additional measure would most appropriately address this gap?
A. Average product replacement cycle length for core offerings.
B. Market valuation changes over time for the organization's equity.
C. Systematic measurement of stakeholder or client satisfaction with products or services.
D. Number of employee-led initiatives submitted to management each quarter.
Systematic measurement of stakeholder or client satisfaction directly addresses the gap in capturing customer expectations on a balanced scorecard. Other options relate to product, financial, or internal employee metrics, not direct customer outcomes.